Delivery

We ship orders throughout the week from Monday-Friday. Any orders placed over the weekend will be shipped the following Monday. Our standard shipping time is 3-5 business days. We provide free domestic shipping on all orders placed on our website so you do not have to worry about extra costs. The tracking ID will be shared to you through email once your order is shipped.

Please note that these are standard delivery times and rates. These times do not apply in case of unforeseen circumstances.

Return Policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at mail@dimpytoys.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Jasco Handicraft Pvt. Ltd.

RZ 116-118/B Narsingh Garden Industrial Area  

Khyala  New Delhi, Delhi 110018 

India

Please note, we will not be responsible for any return shipping charges. We strongly recommend that you use a reliable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

Customer Support

If you have any concerns regarding shipping, returns, shipping information or any other query, please feel free to submit a query below: